Our customer support is second to none and this is reflected in our business retention rate, which we know is higher than our major competitors.
Machine breakdowns can be really inconvenient; we understand this and have spent years developing our support service to ensure you receive optimum performance from your vending machines and minimal disruption when issues do arise.
Our dedicated service desk staff are in constant contact with our locally based field service technicians and operators and we use vehicle tracking to ensure we respond to your needs quickly and efficiently.
Our service offers can include:
- All parts and labour, plus unlimited call-outs in the event of machine malfunction
- Support from our dedicated technical team
- 89% of technical issues resolved on first visit
- Average engineer response time under 4 working hours